I build automation systems that handle repetitive tasks and run reliably with minimal supervision - and I write, shoot, and edit short-form content end to end, using AI where it makes the work better.
“Ten years of handling customers taught me exactly where processes break. Now I build the systems that fix them - and I document the whole thing in public.”
~10 years of BPO / operations experience - Airbnb case management, Meta account escalations, OTA listing management, guest and customer support, process design, SOP creation, quality control, and team coordination. Now translating that operations expertise into reliable, production-grade automation systems.
Provided email and chat support for Meta on a high-volume global account, resolving inquiries accurately and on time while managing multiple concurrent cases against quality and turnaround targets.
Coordinated roadside assistance such as towing, tire changes, and jump starts, ensuring prompt and safe support in urgent situations.
Managed and updated property listings across Airbnb, Booking.com, and Expedia for accuracy and visibility, working independently across time zones as a remote contractor.
Handled complex Airbnb cases including host-guest mediation, dispute resolution, and damage claims, and made refund and cancellation-policy decisions on sensitive, high-stakes cases, balancing fairness with customer satisfaction.
Resolved technical and billing issues for Assurance Wireless customers and processed device activations by phone.
Supported broadband DSL customers by phone with technical troubleshooting and billing inquiries.
Alongside automation, I write, generate, and edit AI-powered short-form content, owning the full pipeline end to end.
